Got Questions? Need Some Help?
Getting Started
Please explain the differences between classes, workshops, and webinars.
What are the different enrollment levels and what do they cost? (Gold, Silver, and Bronze)
When do you run classes?
How many weeks long is a class? What time of day?
How long will I have access to my class, workshop or webinar?
When Do I Register?
Do you have scholarships? How do I apply?
How do I access the courses?
How do I access the self-study courses?
Can I have reminders when lectures are released?
I forgot my username. What do I do?
I forgot my password. What do I do?
Pick a Class
What time is class?
I'm not sure if the class I am considering is the right one. What should I do?
What classes should I take?
I see classes that sound similar listed under different schools. Will these classes be the same?
Who are the instructors and what are their credentials?
Do you sell other classes outside the normal class sessions?
I picked a class! What do I need to know before signing up for Gold, Silver or Bronze?
Enrolling & Registration
How do I sign up for a course?
Why does it say that registration is closed? When can I register?
What does it mean when it says a class is using a lottery system for the Gold spots?
I want to upgrade my status in a class to Silver or Gold. Is this possible?
The class I wanted has filled! Can you put me on the waiting list?
The course I want has a prerequisite. Can I sign up for Gold in the current class without it?
Can I buy that prerequisite class?
I want to sign up for a course at bronze or silver level that has a prerequisite that I do not have. Will I be allowed to register?
When can I purchase a self-study class?
The class I need is not on the schedule. Can I purchase it for the lecture notes only?
I forgot my username. What do I do?
I forgot my password. What do I do?
Payments & Refunds
What kinds of payment do you accept?
I am not in the United States. Can I enroll? How will I pay?
Can I view my payment history?
Are gift certificates available for purchase?
What is your refund policy for current classes?
What is your refund policy for self-study classes?
The class has started but I don't like it. Can I get a refund?
I picked one class but I want to switch to another. Is that possible?
Student FAQ
How do I access the courses?
What is a library pass and how do I get one?
I choose Silver level status, how do I ask questions?
I am a Bronze level participant and I really need to ask a question! What do I do??!!!
Why aren't all my courses showing up?
I'm embarrassed to have others see my work. Can I have a private thread?
Can I have reminders when lectures are released?
Can I share the materials that I receive in class?
Can I have a PDF of the class's materials?
How do I join the student facebook study groups?
Are Continuing Education Units (CEUs) available?
I am not in the United States. Can I still participate?
How do I access the self-study courses?
My course is finished. Where can I find the lectures?
May I work more than one dog at the Gold Level? Can we switch off handlers?
Forums & Videos
How do I use the forums?
How do I post videos to the forum?
How do I submit gold level assignments?
How do I add images to my posts?
How do I get a cool photo in my forums profile?
Why do I get this error - "Kunena Internal Error - Please contact the administrator"?
I own a video camera but I don't have any editing skills. Will this be a problem?
How do I use YouTube?
What if I don't want my videos to be public on YouTube?
Will my gold forum thread be transferred to my library after class ends?
How do I save a forum thread?
Webinars
How do webinars work?
What if I can't attend/watch the live version of the webinar?
Will I be able to buy a webinar afterward?
How do I know what time the webinar will be in my timezone?
I didn't receive the email with the link to the live webinar. How do I access?
Can I participate if I am not an FDSA student?
If I pre-purchase a webinar, how long will the recording be available?
What is a webinar library?
How can I access my webinar library?
Connect With Us
Does Fenzi Academy have a physical school location?
How can I contact Fenzi Academy by email?
Does Fenzi Academy have a phone number?
Do you have a support network?
What is the FDSA dog Sports Camp?