Got Questions? Need Some Help?
Getting Started
Please explain the differences between classes, workshops, and webinars.
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What are the different enrollment levels and what do they cost? (Gold, Silver, and Bronze)
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When do you run classes?
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How many weeks long is a class? What time of day?
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How long will I have access to my class, workshop or webinar?
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When Do I Register?
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Do you have scholarships? How do I apply?
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How do I access the courses?
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How do I access the self-study courses?
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Can I have reminders when lectures are released?
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I forgot my username. What do I do?
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I forgot my password. What do I do?
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Pick a Class
What time is class?
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I'm not sure if the class I am considering is the right one. What should I do?
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What classes should I take?
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I see classes that sound similar listed under different schools. Will these classes be the same?
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Who are the instructors and what are their credentials?
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Do you sell other classes outside the normal class sessions?
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I picked a class! What do I need to know before signing up for Gold, Silver or Bronze?
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Enrolling & Registration
How do I sign up for a course?
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Why does it say that registration is closed? When can I register?
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What does it mean when it says a class is using a lottery system for the Gold spots?
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I want to upgrade my status in a class to Silver or Gold. Is this possible?
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The class I wanted has filled! Can you put me on the waiting list?
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The course I want has a prerequisite. Can I sign up for Gold in the current class without it?
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Can I buy that prerequisite class?
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I want to sign up for a course at bronze or silver level that has a prerequisite that I do not have. Will I be allowed to register?
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When can I purchase a self-study class?
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The class I need is not on the schedule. Can I purchase it for the lecture notes only?
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I forgot my username. What do I do?
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I forgot my password. What do I do?
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Payments & Refunds
What kinds of payment do you accept?
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I am not in the United States. Can I enroll? How will I pay?
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Can I view my payment history?
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Are gift certificates available for purchase?
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What is your refund policy for current classes?
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What is your refund policy for self-study classes?
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The class has started but I don't like it. Can I get a refund?
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I picked one class but I want to switch to another. Is that possible?
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Student FAQ
How do I access the courses?
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What is a library pass and how do I get one?
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I choose Silver level status, how do I ask questions?
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I am a Bronze level participant and I really need to ask a question! What do I do??!!!
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Why aren't all my courses showing up?
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I'm embarrassed to have others see my work. Can I have a private thread?
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Can I have reminders when lectures are released?
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Can I share the materials that I receive in class?
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Can I have a PDF of the class's materials?
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How do I join the student facebook study groups?
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Are Continuing Education Units (CEUs) available?
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I am not in the United States. Can I still participate?
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How do I access the self-study courses?
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My course is finished. Where can I find the lectures?
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May I work more than one dog at the Gold Level? Can we switch off handlers?
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Forums & Videos
How do I use the forums?
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How do I post videos to the forum?
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How do I submit gold level assignments?
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How do I add images to my posts?
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How do I get a cool photo in my forums profile?
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Why do I get this error - "Kunena Internal Error - Please contact the administrator"?
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I own a video camera but I don't have any editing skills. Will this be a problem?
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How do I use YouTube?
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What if I don't want my videos to be public on YouTube?
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Will my gold forum thread be transferred to my library after class ends?
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How do I save a forum thread?
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Webinars
How do webinars work?
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What if I can't attend/watch the live version of the webinar?
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Will I be able to buy a webinar afterward?
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How do I know what time the webinar will be in my timezone?
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I didn't receive the email with the link to the live webinar. How do I access?
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Can I participate if I am not an FDSA student?
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If I pre-purchase a webinar, how long will the recording be available?
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What is a webinar library?
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How can I access my webinar library?
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Connect With Us
Does Fenzi Academy have a physical school location?
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How can I contact Fenzi Academy by email?
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Does Fenzi Academy have a phone number?
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Do you have a support network?
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What is the FDSA dog Sports Camp?
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